Returns & Exchanges
At Divain, we want you to be completely satisfied with your fragrance experience. If your scent isn't the perfect match, you can return any item within 14 days of receipt for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the perfume in its original packaging, ensuring the security seal is intact and the bottle is securely padded to prevent damage during transit.
Label and Ship
Print your prepaid shipping label provided by our support team and drop off the package at your nearest authorized courier collection point.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing